Compliance Office

Grievance Redressal

Redressal framework, officer contacts, and official dispute resolution timelines for housing societies, residents, and partners.

Lodge a Grievance

Please try resolving general billing queries via general helpdesk first.

Full Name *

Mobile Number

+91

Email Address *

Partner ID / Agreement ID (optional)

Grievance Description *

I declare that the details provided are true and correct to the best of my knowledge and belief. *

Grievance Redressal Officer

Name

Mr. Rajesh Mehta

grievance@mysocietyentry.com

Contact

+91 20 6712 9000 (Mon–Fri, 10 AM – 5 PM IST)

Escalation Matrix

Tier 1: General Helpdesk

Submit ticket query via partner console support chat, or email support@mysocietyentry.com. Average resolution response time: 24–48 hours.

Tier 2: Grievance Officer

If unresolved at Tier 1, escalate directly via this redressal board portal. The Grievance Officer acknowledges requests in 36 hours and settles in 15 days.

Tier 3: Nodal Compliance Board

Final escalation point for complex legal disputes, partner payout overrides, and compliance audits under IT Act, 2000. Resolves in 30 days.

Frivolous, repetitive, or malicious complaints registered without valid details may lead to suspension of partner console access and termination of agreement.